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Terms of Use

(Effective date: 1 January 2021)

Read the terms of use carefully before access to the website.

Greens Int. Gen. Tr. LLC maintains the www.greensintl.com Website ("the website" and “Site”).

  1. The general terms and conditions: the use of this website, materials, and services therein and through it (referred to them collectively as "the website"), shall be governed by the terms and conditions (terms of use) as well as the UAE laws. Kindly, read the terms of use carefully before access to the website. your access to the website is deemed as an unconditioned agreement and binding you with compliance to the terms of use. Upon your refusal of the terms of use, kindly do not access the website. If you have any questions about these Terms, the Privacy Policy, or the Site, you may contact us via the Customer Service information provided on the Site.
  2. Effective date and amendments: this term of use shall be applicable as of the date of publishing this condition on the website. The company has the right to amend the terms of use from time to time and shall publish any amendment on this page, and it shall not notify the visitors or customers by email or other personal contact addresses. The user shall be liable for reading the terms of use from time to time to make sure that he complied with it. Amendments shall be effective as of the date of publication on the website.
  3. The content: the user shall agree to access the website and use it for trading purposes only. The user will be solely responsible for knowledge and compliance with all laws, rules, and regulations related to the use of the website. Access to the website means that you accept avoiding the following:

 

3-1. abuse the website in any whatever form,

3-2. represent the third party during using of the website,

3-3. committing crimes or encourage others to commit any act may represent crime according to Federal Penal Code No. (3) of 1987 or resulting in any civil liability hereby UAE laws,

3-4. publication or transfer or any illegal content including race discrimination or public exposure or annoyance or malign or humiliate or indecency or immoral act or any other content affected Islam or laws or public policies at the UAE.

3-5. use the website for uploading any content that may contain any virus or programs or tools that may amend or damage or hinder the website operation.

3-6. amend or cause damage or omission of any content published on the website.

3-7. alleging that there is a relation or representation of any company or other corporation that did not authorize you with such relation or representation.

3-8. publication or transfer any spam or promotional materials or any other form of attraction.

3-9. prejudice to or publication of any material violates the intellectual property or other rights, and/ or,

3-10. collection or maintaining the personal information for others.

  1. Usage termination: the company at its own discretion may terminate or suspend the usage of the website without notice for any whatever reason including failure to comply with the usage terms and conditions or any act that contradicts with the website and violate the general ethics or what the company deems as violating the law or bring harm to others. Upon termination, the user cannot access the website and the company will use all means to prevent him or her from accessing the website.
  2. Intellectual property: All information included on the website including but not limited to all texts, images, and other information are preserved under UAE laws and other copyright laws and will be deemed in possession of the company and/ or used under license by the copyright holder. The company trademarks, logos, images, marks of the services used on the website all owned by the company and shall not be used without prior written consent by the company or appreciate acknowledgment.
  3. The Copyrights: Copyright of the materials and the information contained on this website belong to the Company. The user may be subjected to legal liability by the laws in force if it violates any of the conditions. It is not permissible to copy, extract, publish, download, transmit or distribute in any way whatsoever except the allowed by the user to display and along with adhering to the restrictions or limits expressly authorized that relate to a specified content, download, or to print parts of the content from several pages of the website only for non-commercial use by the user. Any other use including without limitation, extracting publishing, displaying, or transmitting the content of this website is banned.
  4. Delivery Acceptance & Cancellation: Once the order has been placed, Greens International Gen. Tr. LLC (defined as “we”“our” or “us”) will provide you with a delivery time frame. We will strive to deliver your order within the window provided. Please note that this is subject to change and is for guidance only. We also require the customer to understand the following.

 

7-1. It is the customer’s (defined as “you” or “your”) responsibility to maintain the confidentiality of the account & to provide the correct details for the delivery of the order. If any issues arise it is your responsibility to also inform us at the appropriate time and to make alternate delivery arrangements. Additional fees (starting from AED30) may apply to deliveries complicated by lack of adequate access.

7-2. Greens International is entitled to cancel the delivery, change the delivery fee (if applicable) or reschedule delivery in case of lack of proper information, customer not available at the collection time, or no response from the customer’s side.

7-3. Greens International is not liable for any damage or loss to goods. Greens International is not liable for any damages caused while assembling a product.

7-4. For goods being delivered by a third-party shipping agent, the shipping agent must have the original receipt(s) and thoroughly check and acknowledge the condition of all items. Greens International is not responsible for any damages incurred after goods are checked and the acceptance documents are signed. For goods being shipped to a non-UAE address, you are responsible for all shipping arrangements and providing all necessary paperwork to the shipping agent in advance. Please consult an associate for further details.

7-5. Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery of all items. Items will not be released until a signature has been received on the delivery documents. All goods must be carefully inspected, and any damage reported and noted on the delivery documents.

7-6. Any manufacturing faults must be notified to Greens International as soon as possible.

7-7. We reserve the right to cancel any order you place with us. We may, at our sole discretion, cancel or restrict the quantities purchased per person or order. These restrictions may include orders placed by or under the same customer account, the same credit card. If we cancel an order, we may attempt to notify you by contacting the e-mail or phone number provided at the time the order was made.

7-8. Your order can be canceled any time before the order has been dispatched from our warehouse. Please note that a delivery charge of AED 30 will be deducted from you if your revised order amount after cancellation goes below AED 100. You will receive your updated invoice via your registered email. After the cancellation is complete, payment will be refunded to the original mode of payment or issued as a redeemable store Credit Coupon code. All service charges are non-refundable.

8. Delivery Charges: Delivery fees of AED 30 are charged for any purchase below AED 100 & free delivery is provided for all purchases above AED100.

9. Returns: We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or the wrong product delivered.

9-1. Products purchased online can only be returned after raising a return request on the website.

9-2. Any items whatsoever which have been provided free of charge with the relevant products must also be returned.

9-3. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original condition. We will not be responsible for any loss or damage caused after the delivery.

9-4. You are expected to inspect the contents of your delivery as soon as your order arrives. Please note that we reserve the right to refuse any returned goods if the product has been used or tampered with.

9-5. Delivery charges are non-refundable.

9-6. Products not eligible for Return:

    • Promotion items
    • Frozen & Chilled goods
    • Edibles
    • Open package, seal broken & used items.

9-7. In the case of faulty, damaged, or incorrectly supplied goods, we will give you a refund onto the original mode of payment, excluding any delivery charges you paid for (if any), and will be processed within 10 to 45 days depending on the issuing bank of the credit card. You can also opt for a store credit option during your refund, which will be issued as a redeemable coupon code.

9-8. Return pickup being facilitated by our delivery team and not by a third-party courier service, the products to be returned will be collected only the next time our delivery agent is in your area. You can always return your products to our Store at your convenience during our working hours Saturdays to Thursdays from 8:30 am to 8:00 pm.

10 .Quotations: Quotations are provided in case of bulk purchase or repetitive purchase. Quotations do not form a binding obligation with Greens International and are valid for 48 hours from issuance. Prices are subject to change and, therefore, should be considered as a guide. Availability of stock is not guaranteed and is subject to the current stock supply.

11 .Payment and Refund: By placing an order, you authorize us or our third-party payment processer to process your credit/ debit card details for your order.

11-1. We accept payment by, Cash and Visa, and Master Card – credit & debit card.

For cash on delivery, a service charge worth AED 5 will be charged. Payment for COD will only be available for deliveries & will be accepted in the local currency (United Arab Emirates Dirhams), as displayed during checkout. 

Cash on delivery won't be applicable for in-store pickup. A non-refundable fee of AED 10 will be charged for store pick-up purchases below AED 50.

11-2. Both cash & card payments will be processed in ‘AED’ currency only.

11-3. Subject to the above exclusions, we will process a refund upon receipt of the returned/ faulty products, excluding any delivery/ service charges paid.

11-4. Refunds will be done either through the Original Mode of Payment or as a redeemable Store Credit Coupon code.

11-5. Cardholders must retain a copy of transaction records and Merchant policies and rules. The user is responsible for maintaining the confidentiality of his account.

12. Ownership and risk: Once payment has been received in full, the ownership of all goods will pass to you. The risk of loss, damage, or deterioration is transferred to you upon acceptance of delivery. Customers using the website who are Minor/ under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

13. Liability: Greens International shall only be liable for direct damages or losses caused to you due to breach of any of our obligations. For clarity, Greens International shall not be responsible for any lost profits, reputation damages, consequential losses, or any other type of costs, expenses, or losses.

14. Legal Effect: If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force.

14-1. These Terms and Conditions shall be ruled and governed by the laws of the UAE. Unless agreed otherwise in writing by Greens International and you, these Terms and Conditions precede over any other Terms and Conditions.

14-2. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries following the law of UAE.

14-3. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.

 

 

Privacy Policy

(Effective Date: January 01, 2021)

 

This Website, www.greensintl.com, is owned and operated by Greens Int Gen Tr LLC, Sharjah, UAE.

We know that your privacy is important to you, and we have worked hard to earn and keep your trust. We have created this Policy to let you know what information we collect when you use this Site, how we use and share the information we collect, and how we protect your privacy.


If you have any questions about this Policy or our privacy practices, you may contact us via the Customer Service information provided on the Site.

Definitions:

The terms “Greens International”, “the Company”, “we”, “us” and “our” refer to Greens Int Gen Tr LLC.

The term “Personal Information” refers to information that identifies you personally, alone, or in combination with other information available to us. Examples of Personal Information include your name, physical address, contact number, and e-mail address.

The term “Policy” refers to this online privacy policy.
 References to “the website” and “Site” refer to the Website owned by Greens International.  

The term “User-Generated Content” refers to all the text, photographs, images, illustrations, graphics, sounds, video, audio-video clips, and other content you post on or through this Site. One way that User-Generated Content differs from other information you provide to us is that once submitted, User-Generated Content is made available instantaneously to others who visit this Site. Examples of User-Generated Content include comments posted to discussion boards and reviews of products available on this Site.
 

Your Consent:

Please take a few minutes to review this Policy before using this Site. By using this Site you are consenting to the collection, use, and disclosure of information as outlined in this Policy. If you do not agree to be bound by this Policy, you may not continue to access or use this Site.

This Policy is Part of Our Terms of Use:

This Policy is part of the Terms of Use that govern your use of this Site.
 

Privacy Notices:

This Policy may be amended from time to time by “privacy notices” posted on this Site. These privacy notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of this Site may contain privacy notices providing details about the Personal Information we collect on those pages, why we need that Personal Information, and choices you may have about the ways we use that Personal Information.
 

Other Agreements:

When you sign up to use a special feature of this Site, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of this Policy, the terms of the click-through agreement will supplement or amend this Policy, but only concerning the matters governed by the “click-through agreement.”
 

Categories and Sources of Information We Collect:

The information we collect and the sources from which we collect it depends on what you do when visiting the Site. The following details the categories of information we collect, some of which include Personal Information, and the sources from which we collect such information. Note that the categories and sources of information outlined in this Policy have been consistent for the 12-month period preceding the Effective Date of this Policy.


When you use our Site, we may collect the following categories of information:
 

Identity Data, such as your name, e-mail address, fax number, work and physical address (including street, city, state, postal code, and/or country), phone numbers including home, work, and mobile;

Registration data, such as information provided by you when you register for an account to use our Site, including user names and passwords;

Marketing and communications data, including your marketing preferences and your subscriptions to our publications;

Financial information, including all credit/debit cards’ details and personally identifiable information, will NOT be stored, sold, shared, rented, or leased to any third parties. We (www.greensintl.com) will not pass any debit/credit card details to third parties.

Transaction data, including inquiries about and orders for our products and services and details of payments to and from you.

Event registration information, including information you provide when filling in e-registration forms;

Your feedback, including feedback from you about our Site as well as our products and services generally.

In addition to the above, when you use our Site, we may automatically collect the following categories of information:


 Usage Data, including information about how you use our Site, what pages you view, the number of bytes transferred, the links you click, the materials you access, the date and time you access the Site, the website from which you linked to our Site and other actions taken within the Site; and

Technical data, such as your Internet Protocol (IP) address, your browser type, and capabilities and language, and your operating system. An “IP address” is a unique number that is automatically assigned to your computer when you connect to the Internet. It is used to identify your computer’s “location” in cyberspace so that the information you request can be delivered to you. If you use a dial-up connection or a connection that assigns dynamic IP addresses, your computer will be assigned a new IP address each time you connect to the Internet. If, however, your computer is permanently connected to the Internet using a static IP address, the IP address assigned to your computer will generally be the same each time you use your computer.

 
To collect the categories of information above, we may use the following sources:

Cookies and Web Technologies

Our website uses Permanent Cookies Files for any personal content. Personal content is defined as content from an electronic gateway or websites connected to the Browser, once the user logs into it. Cookies Files are text files or entries with large files used for distinguishing among the website visitors (loggers) and for tracking information through several loggings to a website. Using cookies files is a standard procedure in internet gates and websites. Most internet browsers may be customized, either for refusing cookies files or accepting it or rather for refusing it only by the user or deleting it. Refusing cookies files and/or deleting them may lead to the ineffectiveness of these web pages that are required by Cookies Files to work effectively.

We use “cookies” and other Web technologies to collect information and support certain features of this Site. For example, we may use cookies and other Web technologies to:

  • Collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
  • Support the features and functionality of this Site—for example, to save you the trouble of re-entering information already in our database or to prompt the settings you established on previous visits; and
  • Personalize your experience when you use this Site.

 
In addition to the cookies we use, our partners may also use cookies. For example, our partners may deliver cookies through this Site or via e-mail that allow them to recognize you in future Web sessions as someone who has expressed an interest in this Site or our products or services. Likewise, links in e-mails sent to you by our partners may be designed so that we can identify recipients who click on them and/or measure the effectiveness of the e-mail campaign. Cookies used by our partners do not collect Personal Information. They are used to help the Websites you visit understand your interests and to customize the content of the content presented to you. The expiration durations of cookies used by our partners vary and are set by our partners.
 
Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Please note, however, that your browser cannot screen out cookies that are sent by e-mail. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.
 

Information You Volunteer:

We collect the information you and others knowingly and voluntarily provide when you use this Site. For example, we collect the Personal Information you provide when you subscribe to one of our newsletters, review or comment on one of our products, or contact us with questions. Some of the information you post to this Site may constitute User-Generated Content. All User-Generated Content must comply with our terms outlined in Section 7 of this Policy.

Information Sent to Us by Your Web Browser:

We collect information that is sent to us automatically by your Web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings. Generally, we do not link the information provided by your browser to your Personal Information.

 

User-Generated Content:

The User-Generated Content you submit on or through this Site is available to others who visit this Site. In addition, we may use User-Generated Content you submit on or through this Site in advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the User-Generated Content for such purposes. Therefore, you should not expect privacy concerning User-Generated Content you submit on or through this Site. You should not submit any content you do not wish to make available to the general public, and you must take special care to make sure your submissions comply with our Terms of Use. All terms and conditions of our Terms of Use apply to User-Generated Content submitted on or through this Site. In particular, your submissions must not violate the privacy or other rights of others.
 

Use of Information Collected:

We may use the information we collect through this Site as follows:
 to provide the information, products, and services you request;

  • for security, credit, or fraud prevention purposes;
  • to provide you with effective customer service;
  • to provide you with a personalized experience when you use this Site;
  • to contact you with special offers and other information we believe will be of interest to you (following any privacy preferences you have expressed to us);
  • to contact you with information and notices related to your use of this Site;
  • to invite you to participate in surveys and provide feedback to us (following any privacy preferences you have expressed to us);
  • to better understand your needs and interests;
  • to improve the content, functionality, and usability of this Site;
  • to improve our products and services;
  • to improve our marketing and promotional efforts; and
  • for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.

 
The Company respects the user's privacy, and it is committed to protecting it through adherence to the present policy. This Policy applies to information collected from this website, e-mail, messages, or other emails between the user and the website or through the applications of mobile and computer or through the user's interaction with our ads and applications on websites of third parties and their services in case that such applications or ads contain links to this policy. The Company does not share, sell or rent any of such information collected to third parties and it does not intend to do the same in the future. Your personal information is only available to the officials needed to be known and your personal information will not be available for being reviewed by the public without your consent. In addition to that, the personal information of the website users will not be exchanged, sold, or transferred to any entity without the prior consent of the user. Such information is provided for being reviewed by only specialists who provide services following the nature of the user's interaction with our website.

Generally, the information we collect using cookies and other Web technologies does not include Personal Information. If, however, you have created a user identity, for example, by registering with this Site, we may link the Personal Information you have provided with the information we collect using cookies and other Web technologies, which enable us to determine whether you have visited this site before and if so, to make your experience more helpful.
 
Also, if your Web browser sends us your IP address and you register with this Site, we may link that IP address to the Personal Information you provided as part of such registration. We may also provide your IP address to our third-party service provider who can use it to identify your state and zip code. This gives us valuable demographic information about the individuals who use this Site. In addition, if we suspect fraud or a threat to the security of this Site, we may share our server logs—which contain users’ IP addresses—with the appropriate investigative authorities, who could use that information to trace and identify individuals.

Sharing of Information Collected:

We may share the information we collected through this Site, including Personal Information, as follows:
 

Third-Party Vendors

We share the information collected through this Site with third-party vendors who act for or on behalf of Greens International. For example, we use third-party vendors to design and operate this Site; to conduct surveys, and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions.

Business Transfers

The information we collect may be transferred to a successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization. If such a transfer occurs, the successor organization’s use of the information we collect will still be subject to this Policy and the privacy preferences you have expressed to us.

Compliance with Laws and Protection of Our Rights and the Rights of Others

We may disclose the information we collect when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose the information we collect to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

As Described in a Privacy Notice

We reserve the right to disclose the information we collect as described in any privacy notice posted on a page of this Site where you provide that information. By providing the information on that page you will be consenting to the disclosure of the information as described in that privacy notice.

As Described in a Click-Through Agreement

 We reserve the right to disclose the information we collect as described in any click-through agreement to which you have agreed.

Your Choices:

We respect your right to make choices about the ways we collect, use and share the information we collect. In most cases, we will ask you to indicate your choices at the time we collect the information. For example, if you register with this Site, we provide you with an opportunity to “opt-out” of receiving certain communications from us. In addition, we will include an “opt-out” link in each electronic newsletter or promotional e-mail we send you so that you can inform us that you do not wish to receive such communications from us in the future.

You may also change previously expressed preferences regarding how we use and share the information we collect. If at any time you wish to be taken off our mailing lists, please contact us at customercare@greensintl.com. When you contact us, please provide your full name, postal address, and e-mail address so that we can find you on our mailing lists. Once we have the information we need, we will remove you from our mailing lists as you have requested. Please give us a reasonable amount of time to honor your request.
 

How to Access, Update, or Correct Information:

If you wish to access, update or correct certain information, please contact us at customercare@greensintl.com, we will respond to you within a reasonable time. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity.

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

If we cannot verify your identity or authority to make the consumer request and confirm the Personal Information relates to you, we will not respond to your request or provide you with any Personal Information.  We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
 
We may decline to process frivolous consumer requests, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of the Personal Information for anti-fraud and security purposes as described earlier. Once a consumer request is either confirmed or denied, an email notification will be sent to the email submitted as part of the consumer request.

Steps We Take to Safeguard Information:

We take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of Personal Information you submit on or through this Site. Unfortunately, no Website, server, or database is completely secure, and we cannot guarantee the security of any information that is disclosed online.
 

Children Under the Age of Eighteen:

Our Website is not intended for anyone under 18 years of age. No one under age 18 may provide any Personal Information on this Site. We do not knowingly collect Personal Information from anyone under 18 years of age. If you are under 18 years of age, do not use or provide any information on this Site. If we learn that we have collected or received Personal Information from a person less than 18 years of age without verification of parental consent and supervision, such Personal Information will be deleted. 

Links to Other Sites:

The website may contain websites' links of other parties or persons from public or private sectors not managed by the company. The company does not supervise, manage or control these websites, links, or the contents thereof, it does not view or control the contents of these websites, and it shall not provide a guarantee regarding the contents, validity, or operation thereof. The company shall provide these links for the users' easy browsing and getting information only. Publishing these links on the website shall not be deemed promotion for the websites related to those links, products, services, and information included in the websites in relation, and there is no relation between the company and the operators of these websites. The user shall be subject to the conditions and provisions of the Owner/Sponsor of the website on selecting any of those links. The company shall not assume any responsibility whatsoever for these links or systems, or for any direct or indirect damages arising from using the links, whether these damages are material or moral. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. For example, if you click on an advertisement on this Site, you may be taken to a Website that we do not control. This Policy does not apply to information collected on any of these third-party Websites.  When you access third-party Websites through a link on this Site, please take a few minutes to review the privacy policy posted on that Website.

Applicable Law:

Once you log in to this website, you agree that you are logging into the website and providing any services that shall be subject to United Arab Emirates Laws and you agree to be subject to the exclusive judicial jurisdiction of the United Arab Emirates.

This Policy May Change:

This Policy describes our current policies and practices concerning the information we collect through this Site.

We are continually improving and adding to the features and functionality of this Site along with the products and services we offer through this Site. As a result of these changes (or changes in the Law), we may need to update or change this Policy. Accordingly, we reserve the right to update or modify this Policy at any time, without prior notice. Your continued use of this Site after we have posted the revised Policy constitutes your agreement to be bound by the revised Policy. However, we will honor the terms that were in effect when we collected information from you.

Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. We will also update the “Effective Date” at the top of this page. Modifications will be effective on the day they are posted.


You may access the current version of this Policy at any time by clicking the link marked “Privacy Policy” at the bottom of each page of this Site.